Frequently Asked Questions
Everything you need to know about the platform.
How long does it take to get set up?
Most brokerages are dispatching loads the same day. Import your carriers and customers, and you’re live.
Do carriers need an account to onboard?
No. They get a secure link and complete everything — verification, documents, agreement, payment info — in a guided portal. No logins, no app downloads.
How do you verify a carrier is who they say they are?
We send an SMS verification code to the phone number FMCSA has on file for that DOT number — the same number on their authority record.
Does Drayford pull FMCSA data automatically?
Yes. Enter a DOT number and we pull the carrier’s legal name, MC#, authority status, address, and fleet details directly from FMCSA records.
Can I track containers and temperature-controlled freight?
Yes. Loads support container/trailer numbers, port loads, drop hooks, return logistics, and temperature check logging.
What happens when a carrier’s insurance is about to expire?
You get an automatic email alert before expiration, and expiring policies show up on your compliance dashboard.
Can I keep my existing carrier and customer data?
Yes — bulk import tools bring your existing carriers, customers, and drivers with you.
Does Drayford replace my onboarding, tracking, and TMS tools?
Yes. Most brokerages stitch together a carrier vetting tool, a TMS, a tracking app, an inbox, and a filing cabinet. Drayford is all of it — one login instead of five, designed around a broker’s actual day from the first DOT lookup to the final paid invoice.